CleanListPro Refund Policy

1. Overview

CleanListPro provides digital email verification, email list cleaning, credits, monthly subscription plans, API access, webhooks and automation-related services. Credits and subscription features may become available inside the user account immediately after successful payment.

Because CleanListPro provides digital services that can be used immediately, refund requests are reviewed carefully and approved only under the conditions described in this policy.

2. One-Time Credit Packs

CleanListPro may offer one-time credit packs such as 1K, 10K, 50K or custom credit packages. These credits are delivered digitally to the user account after successful payment.

• Each credit is generally used to verify one email address.
• Credits may be used for bulk CSV/TXT verification, copy-paste email cleaning, single email checks and eligible live API usage.
• Used credits cannot be returned, reused or refunded once verification processing has started.
• Unused one-time credits do not automatically qualify for a refund simply because the user changed their mind or no longer needs the service.
• One-time credit packs are separate from monthly subscription plans unless clearly stated otherwise.

3. Monthly Subscriptions and Renewals

CleanListPro may offer monthly subscription plans that include recurring monthly credits and plan-based features such as API access, Zapier-ready workflows, webhooks, bulk API jobs or higher usage limits.

• Subscription charges are billed through Stripe according to the selected plan and billing cycle.
• Monthly credits and plan features may be added or renewed after successful payment.
• Subscription fees are generally non-refundable once the billing cycle has started and plan benefits, credits or API access have been made available.
• Users are responsible for cancelling subscriptions before the next renewal date if they do not want to be charged again.
• Cancellation stops future renewals but does not automatically refund previous successful subscription payments.
• If a subscription renewal succeeds and monthly credits are added, those credits are treated as digital service credits under this policy.

4. API, Zapier-Ready Workflows and Automation Usage

CleanListPro may provide test API keys, live API keys, bulk API jobs, webhook notifications and Zapier-ready workflows depending on the user’s plan and platform settings.

• Test API keys may return simulated results and normally do not use live credits.
• Live API keys may perform real verification and may consume credits.
• Credits consumed through live API usage are considered used once the verification request is accepted or processed.
• Refunds are generally not provided for API credits consumed due to incorrect integration setup, duplicate API calls, repeated requests, user-side automation loops or third-party workflow errors.
• Users are responsible for testing integrations carefully with test API keys before using live API keys.

5. When a Refund May Be Considered

Refund requests may be reviewed and considered in limited situations, including:

• A duplicate payment was charged for the same credit pack or subscription period.
• A payment was completed but credits, subscription access or plan features were not added due to a verified CleanListPro system error.
• Credits were deducted incorrectly because of a confirmed CleanListPro technical issue.
• A subscription renewal was charged after a confirmed cancellation due to a verified platform or billing system error.
• The service was unavailable due to a platform-side issue and the purchased credits or paid plan could not reasonably be used.

All refund requests are reviewed by the CleanListPro support team. Approval is not automatic and may require account review, payment verification, subscription status checks, API logs and usage review.

6. Non-Refundable Situations

Refunds are generally not provided for the following situations:

• Credits already used for verification, list cleaning, single email checks or live API requests.
• Monthly subscription fees after plan benefits, monthly credits or API access have been made available.
• User forgot to cancel a subscription before the renewal date.
• User uploaded the wrong file, duplicate file, incomplete file or incorrect email list.
• User made duplicate API calls, incorrect API requests or created an automation loop in a third-party tool.
• User expected a specific marketing result, campaign response, open rate, click rate, inbox placement or conversion rate.
• Email campaign performance was lower than expected after using verified data.
• Third-party mailbox providers, domain settings, anti-spam filters or recipient servers changed behavior after verification.
• User changed business requirements after purchasing credits or subscribing to a plan.
• Refund request is made after substantial platform usage.
• Account was suspended or restricted due to misuse, abuse, spam-related activity, policy violation or unlawful activity.

7. Email Verification Accuracy

CleanListPro aims to provide reliable email verification results using technical checks and validation signals. However, no email verification service can guarantee 100% accuracy because email systems and mailbox providers change continuously.

Verification results may be affected by:

• Catch-all domains and accept-all servers.
• Temporary mailbox restrictions.
• Greylisting and anti-spam protections.
• Provider-level filtering or server blocking.
• Mailbox status changes after verification.
• Incorrect, outdated or low-quality source data.
• Third-party email platforms or sender reputation issues outside CleanListPro.

Refunds are not issued only because a specific email result, campaign outcome, bounce rate, sender performance or inbox placement did not meet expectations.

8. Subscription Cancellation

Users may cancel their subscription from their account area if available, or by contacting support at support@cleanlistpro.com.

• Cancellation requests should be submitted before the next billing date.
• Cancellation prevents future subscription renewals after the cancellation is processed.
• Subscription cancellation does not automatically refund previous payments.
• Access to subscription-only features may end at the end of the paid billing period or earlier if required for security, misuse or billing reasons.

9. Chargebacks and Payment Disputes

If a customer has a billing concern, they should contact CleanListPro support first. We will review duplicate charges, failed credit additions, subscription access issues and other billing concerns.

Abusive, fraudulent or unnecessary chargebacks may result in account limitations, loss of remaining credits, suspension of access, cancellation of API access or refusal of future purchases.

When responding to payment disputes, CleanListPro may provide payment records, subscription records, account activity, credit usage, API usage logs, login details and verification activity to payment processors or relevant providers.

10. Enterprise, Agency and Custom Packages

Enterprise, agency, custom-volume, custom API or custom support packages may include separate refund, billing, subscription or service terms. Where a written custom agreement exists, those written terms will apply to that purchase.

For custom package questions, contact support@cleanlistpro.com.

11. Refund Processing Time

If a refund is approved, processing time depends on the payment provider, card issuer and banking network.

• Stripe or card refunds commonly take 5–10 business days after approval.
• International card issuers or banks may take longer.
• CleanListPro cannot control bank-side settlement delays after a refund is issued.
• Refunds, when approved, are usually returned to the original payment method.

12. Contact for Refund Requests

For refund, payment, subscription or billing support, contact us with your registered email address, payment date, package or plan purchased, invoice or payment reference if available, and a short description of the issue.