CleanListPro Refund Policy

1. Overview

CleanListPro provides digital email verification and email list cleaning services through a credit-based system. When users purchase credits, those credits are made available inside their account for immediate use.

Because CleanListPro credits are digital service credits and may be used immediately after purchase, refund requests are reviewed carefully and are approved only under the conditions described in this policy.

2. Credit Purchases

All CleanListPro packages are one-time credit purchases unless a separate written enterprise agreement states otherwise.

• Credits are delivered digitally to the user account after successful payment.
• Credits may be used for bulk email verification, pasted email lists or single email checks.
• Used credits cannot be returned or reused once verification processing has started.
• Credit purchases are not monthly subscriptions unless clearly mentioned in a separate agreement.

3. When a Refund May Be Considered

Refund requests may be reviewed and considered in limited situations, including:

• A duplicate payment was charged for the same package.
• A payment was completed but credits were not added due to a verified system error.
• Credits were deducted incorrectly because of a confirmed CleanListPro technical issue.
• The service was unavailable due to a platform-side issue and the purchased credits could not reasonably be used.

All refund requests are reviewed by the CleanListPro support team. Approval is not automatic and may require account review, payment verification and usage checks.

4. Non-Refundable Situations

Refunds are generally not provided for the following situations:

• Credits already used for verification, list cleaning or email checking.
• User uploaded the wrong file, duplicate file, incomplete file or incorrect email list.
• User expected a specific marketing result, campaign response, open rate, click rate or conversion rate.
• Email campaign performance was lower than expected after using verified data.
• Third-party mailbox providers, domain settings, anti-spam filters or recipient servers changed behavior after verification.
• User changed business requirements after purchasing credits.
• Refund request is made after substantial platform usage.
• Account was suspended or restricted due to misuse, abuse, spam-related activity or violation of platform rules.

5. Email Verification Accuracy

CleanListPro aims to provide reliable email verification results using technical checks and validation signals. However, no email verification service can guarantee 100% accuracy because email systems and mailbox providers change continuously.

Verification results may be affected by:

• Catch-all domains and accept-all servers.
• Temporary mailbox restrictions.
• Greylisting and anti-spam protections.
• Provider-level filtering or server blocking.
• Mailbox status changes after verification.
• Incorrect, outdated or low-quality source data.

Refunds are not issued only because a specific email result, campaign outcome or sender performance did not meet expectations.

6. Chargebacks and Payment Disputes

If a customer has a billing concern, they should contact CleanListPro support first. We will review duplicate charges, failed credit additions and other billing issues.

Abusive, fraudulent or unnecessary chargebacks may result in account limitations, loss of remaining credits, suspension of access or refusal of future purchases.

When responding to payment disputes, CleanListPro may provide payment records, account activity, credit usage, login details and verification activity to payment processors or relevant providers.

7. Enterprise and Custom Packages

Enterprise, agency or custom-volume packages may include separate refund, billing or support terms. Where a written custom agreement exists, those written terms will apply to that purchase.

For custom package questions, contact support@cleanlistpro.com.

8. Refund Processing Time

If a refund is approved, processing time depends on the payment provider, card issuer and banking network.

• Stripe or card refunds commonly take 5–10 business days after approval.
• International card issuers or banks may take longer.
• CleanListPro cannot control bank-side settlement delays after a refund is issued.

9. Contact for Refund Requests

For refund, payment or billing support, contact us with your registered email address, payment date, package purchased and a short description of the issue.